![]() And of course, ChatGPT has taken this to the next level! It's thus not surprising that nowadays more and more companies are willing to use and implement smart bots for their processes on a daily basis. Overall, they can attend the clients’ needs faster, and reduce the workload for employees. In practice, chatbots can help clients to buy products or services, can even help companies to gather data and generate leads. Chatbots are commonly used in customer service to improve not only the day-to-day business, but also the relationship between business and consumer, and the customer’s experience. And that’s exactly the advantage of conversation design! It can tackle the issues behind awkward human-bot-interactions and turn them into engaging experiences.įrom their very humble beginnings in the 1960s, chatbots since have come a long way to become useful tools for companies. However, businesses that want to implement chatbots sometimes also face a big challenge: customers don’t particularly like chatbots. They can help customers 24/7, solve issues fast, and reduce the workload for employees.
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